Sam joined us in October 2018, bringing with her a wealth of expertise in consumer law issues. Sam gained invaluable experience in case management through her role as a conciliator and has specialised in Consumer Civil Law in a career that spans 30 years, during which time, she completed her Diploma of Consumer Affairs. Sam is also a Member of the Chartered Institute of Arbitrators and the Treasurer for the Institute of Consumer Affairs.
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. Judith was previously employed by a City Law firm, practising in Commercial Law. An experienced legal professional, Judith also specialises in Alternative Dispute Resolution and joined us in 2011. Since her appointment, Judith has written and presented a wide variety of City & Guilds accredited training courses on Consumer Law and Compliance and written a number of articles on the subject.
Sarah joined us in June 2015 to lead the work of the Consumer and Member Services team, which provides membership and consumer advice services. In October 2017, Sarah took up a new position as Head of Casework. Sarah has obtained a Level 5 BTEC in Complaint Handling and Investigation and has completed a leadership and management course at City University.